the opportunity to multi-activity answering a lot of chats/calls and navigating effortlessly between each mediums.
talk to existing and possible customers using a number of Personal computer and telecommunications know-how/software package to present information and facts and answer inquiries.
Experience Functioning as Portion of a collaborative workforce - we get the job done alongside one another to be certain clients have the ability to use our services with none problems and excellent encounter is presented during each individual conversation.
operate ought to be a chance to learn. we would like staff members that wish to better themselves and proactively get the job done to do so.
taking care of a remote or hybrid workforce might be challenging, but with the appropriate procedures, it might be a hit! During this episode of brief Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable tips on how to successfully guide hybrid or remote groups—from placing distinct goals to fostering strong conversation.
Etech can be an equivalent option employer. The group comprises of those with lots of varied function and lifetime ordeals.
skills in creating tailor-made guide era procedures and nurturing interactions to transition experienced potential customers for conversion.
Ability to answer widespread inquiries or problems from buyers, regulatory companies, or users of your organization community. capability to successfully current information to major administration, community groups, and/or boards of administrators
Bachelor’s degree from four-yr school or College; or one to two several years relevant encounter and/or teaching; or equivalent mixture of training and encounter
About us Etech delivers next-generation BPO options. a worldwide minority-owned organization, Etech has produced and trademarked how to turn your details into etech strategic insights. Leveraging the strength of synthetic in addition human intelligence Etech enhances training and coaching to target crucial behaviors making improved customer encounters and shareholder benefit. Etech launched in 2003 with only four hundred personnel and a single Get hold of Centre in Nacogdoches, Texas.
the character of Etech’s organization, that's about folks speaking with men and women, makes certain the ongoing improvement in the portable “abilities for all times”. Etech cares regarding your occupation advancement since we realize that our staff are our most precious asset.
a standard day contains producing and answering inbound and outbound calls, preserving account documentation, and creating a favourable rapport with our client foundation.
You will supply engaging, responsive, timely phone and e mail assist to client consumers, revenue, and various inner crew members. You will be the place of contact for The buyer and/or revenue group member as you keep them informed from the position of open up concerns while actively Performing to troubleshoot and solve them.
Be open up and conscious of steady coaching, choose an Energetic purpose in performance arranging and intention setting.